海淘常用英语 ►砍单 包裹内件不齐 折扣升级 等常见售后问题的英语表达及怎样联系客服

🌻联系客服的方式:
Customer service
通常订单确认邮件下方有商家联系方式

1️⃣Call us at 1 234 567 8888 电话
🌟🌟🌟🌟🌟
🌿时效快 语言要求较高 需工具
适合英语口语好,听力不错,能低成本拨打的

2️⃣Email us at ….. 邮件
🌟🌟
🌿时效慢 不一定能解决问题
适合不着急的问题,英语极差的

3️⃣Text us. 短信
🌟🌟🌟
🌿时效较快 具备一定拼写速度 需工具
短信和👇🏻的在线效果差不多

4️⃣(Live) chat 在线咨询
🌟🌟🌟🌟
🌿时效较快 成本低 无门槛 蹲时间
对自己口语不自信live chat 最适合,提前做好准备,保准你快快解决问题,如果半夜等不到,早上联系也不错。通常在网站底端或最上面能找到入口。

🍓敲重点 🍒

联系客服需要提前准备什么
✅Order number 复制下来或者截图
✅Full name 名字
✅Billing/shipping address 账单或者邮寄地址及正确发音
有的网站或许会把这个地址分开问(street , city,zip code, phone number等 )
✅What can I do for you?你的问题诉求

️️常见的问题

►1.地址错误 wrong address
I’d like to change/correct my shipping address

►2.缺件 missing items
I haven’t received the XX (商品名) in my order.
What/The items I received are different from those on my shipping email.
I think the XX (商品名) of my order has been lost.
The XX (商品名) in my package is missing.

►3.砍赠品 free gifts canceled
赠品被砍可能currently unavailable或out of stock
I got the notice that my free gift is canceled,can I ask for/have something else?
Since my free gift has been canceled,is there a replacement for that?
The free gift is main attraction of my purchase,now that it’s canceled, I’d like to cancel my whole order.
I want to return my order #XX123 for its gifts have been canceled.

如果东西已经发出还没收到,可以召回📦
Since it haven’t delivered,can you/would you please call back the package?

►4.折扣升级 discount updated
根据不同网站的要求,我们可以有两个选择
Return,rebuy 退货,重买
I want to return my order #XX,as there’s more offer now.(as it’s cheaper now)
►5.price match/adjustment 保价,退差价
情理之内商家一般都会同意。
I bought XX 2 days ago,now it’s price has been reduced by 5%.Can I have a price match/adjustment?

当然,常见礼貌用语也不要省🙂
Yes,please
No,thanks
That’s amazing
Fantastic
Great
Perfect
OK,take your time
Thank you
Appreciate it
You’re so sweet
Good day/luck
Take care
Enjoy your day/night
Wish you all the best

希望我们的海淘过程中能不遇到这些问题,祝大家好运!

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