傻瓜教程之:给海外商家打电话(下)怎么说
 传送门:海外商家大电话(上)怎么说
#我的中国银行Visa信用卡省钱计划No. 20
 
接上篇打了一半的电话,按键:
①To place an order, or you enquire about an existing order or return, press 1. 下单和已有订单问题按1 (取消订单、订单有疑问、退货啥的都选这个)
②For billing or payment ……, press 2. 支付问题按2
③For help with your online account……, press 3.       账户、积分问题按3
④For product question, press 4. 产品问题按4
⑤For …… electronic gift card, press 5.  礼品卡问题按5
⑥If your call is not related ……, press 6 …… 客户关怀按6

 ☞取消订单按1,然后马上会有人工客服来:
↗客服:问个好,How may I help you?有啥能帮你?
↘你:I want to cancel my order. 取消订单
↗客服:Can I have your order number 订单号?
↘你:1234567890(十位数)
↗客服:Thanks. Can you verify your name and billing address? 核对你的账单地址
↘你:Yes. 然后把你的订单邮件里BILLING ADDRESS下面的内容都读一遍:Name is XXX, address is XXX.
↗客服:Thanks. One moment. 稍等
(通常不问你取消理由,偶尔问了:May I know why you want to cancel this order? 你只要回:I don’t want it. 就行了)
↗客服:Your order has been canceled. 取消成功。Is there anything I can help?还有啥事儿不?
你:No, thank you. 搞定。
 
接下来多关注订单状态,显示Canceled就是取消成功了。万一不幸订单还是被发出来了,leekie下一篇教你怎么退货。

精彩评论(9)

leekie
2
2019-12-01 19:52:28

小伙伴们要先看上篇“海淘电话怎么打”啊!记得上下篇都要点赞哈~

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